GenPage Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using the GenPage service (the “Service”). By accessing or using the Service, You agree to be bound by these Terms. If You do not agree with any part of the Terms, You may not use the Service.
1. Interpretation and Definitions
1.1 Interpretation
Capitalized terms have the meanings defined in this section or elsewhere in these Terms. These definitions apply regardless of whether they appear in singular or plural form.
1.2 Definitions
For purposes of these Terms:
“Affiliate” means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of at least 50% of the shares or voting interests.
“Application” means the software program provided by the Company (web-based only).
“Company” (also referred to as “We,” “Us,” or “Our”) means GenPage, Inc., a company organized under the laws of Delaware, USA, with its principal office at 131 Continental Dr Suite 305, Newark, DE, 19713, United States.
“Service” refers to the Application, the Website, and all related software-as-a-service (SaaS) features, functionalities, and content provided by the Company. The Service includes GenPage’s AI-powered platform that generates personalized landing pages and related content to improve conversion from outbound and other outreach campaigns.
“Website” refers to the GenPage website located at https://www.genpage.ai (including any subdomains).
“You” (or “Your”) means the individual or legal entity accessing or using the Service. If an individual is using the Service on behalf of a company or other legal entity, then “You” refers to that entity for the purposes of these Terms.
“User Content” (also “Customer Data”) means any data, information, files, or materials that You upload, submit, import, connect, or otherwise transmit to or through the Service, including (without limitation) lead data such as names, emails, job titles, company information, and other variables, and any outputs generated from such data through the Service.
2. Acknowledgment and Scope of Agreement
Legal Agreement: These Terms constitute a legally binding agreement between You and the Company regarding your access to and use of the Service. By creating an account, purchasing a subscription, or otherwise using the Service, You acknowledge that You have read, understood, and agree to these Terms, as well as our Privacy Policy (available on our Website), which is hereby incorporated by reference. If You do not agree to these Terms, You must not access or use the Service.
Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. The Service is intended for business and professional use. If You use the Service on behalf of an organization, You represent and warrant that You have authority to bind that organization to these Terms, and in that case “You” refers to that organization.
Compliance with Local Laws: You are responsible for ensuring that your use of the Service complies with applicable laws and regulations in your jurisdiction, including privacy, marketing, advertising, consumer protection, and anti-spam laws.
3. Nature of the Service
3.1 Overview of GenPage
GenPage is an AI-powered platform that generates personalized landing pages and related content for outreach leads. GenPage uses User Content provided by You to create personalization and generate outputs that may include webpages, page copy, and other related content.
Assistance, Not a Substitute: The Service and any AI-driven content or outputs are designed to assist your workflows and decision-making, not replace professional judgment. AI outputs are probabilistic and may contain errors. You are solely responsible for evaluating the accuracy, completeness, legality, and appropriateness of any output generated by the Service before relying on it, using it commercially, or sharing it with others.
3.2 Core Functionalities
Account Creation: You must create a user account to access the Service’s core features. You agree to provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify Us immediately of any unauthorized use of your account or suspected security breach.
Data Uploads and Integrations: The Service allows You to upload and manage User Content and connect external tools or platforms (for example, lead generation and outbound platforms). The Service will store and process User Content to generate personalized landing pages and other outputs. If You choose not to provide data, certain functionality may be limited or unavailable.
AI-Generated Outputs: GenPage uses AI technologies (including large language models) to generate outputs based on your inputs and User Content. We strive to provide useful results, but we do not guarantee outputs will be complete, accurate, error-free, or suitable for any particular purpose. Outputs are provided “as is” and should be reviewed before use.
Subscription Plans and Usage Limits: The Service is offered under various subscription tiers with different features and limits. Details of current subscription plans are provided on the Website or within the Service. You agree that your usage of the Service will conform to the restrictions of your chosen plan. We may monitor usage and enforce plan limits (including throttling or blocking overuse) or require You to upgrade if your usage exceeds plan allowances.
Collaboration and Sharing: If your plan permits, You may invite additional authorized users to collaborate within your workspace. You are responsible for managing permissions and ensuring collaborators comply with these Terms. The Service may also allow You to share or publish pages or content via links or hosted pages. You are solely responsible for any sharing, publication, or distribution of content generated through the Service and must ensure such sharing complies with applicable laws and does not violate any third-party rights.
3.3 Third-Party Services and Data Handling
To provide the Service’s functionality, the Company uses certain third-party services and technologies. By using the Service, You acknowledge and consent to the involvement of these third-party components in operating the Service and processing User Content as described in these Terms and our Privacy Policy.
Cloud Infrastructure: The Service and your User Content are hosted and processed on Amazon Web Services (AWS) servers located in the United States. We implement industry-standard security measures including encryption in transit and at rest. However, no online service or transmission is ever fully secure.
AI Providers: Some AI features are powered by third-party AI providers, including OpenAI and Anthropic. In order to generate outputs, the Service may send prompts and relevant contextual information to these providers. The availability and quality of certain features may depend on these third parties, and the Company is not responsible for downtime or issues caused by third-party services.
Payment Processing: Payments are processed through Stripe. You provide payment details directly to Stripe, and Stripe processes transactions in accordance with its own terms and privacy policy. The Company does not store full payment card details on its own servers.
Analytics and Marketing Tools: We may use third-party services such as HubSpot, Google Analytics 4 (GA4), Meta, and Google for analytics, marketing, and attribution. These services may use cookies or similar technologies subject to our Privacy Policy.
Third-Party Links and Integrations: The Service may include integrations with or links to third-party services. The Company has no control over and assumes no responsibility for third-party content, privacy policies, terms, or practices.
4. User Obligations and Acceptable Use
4.1 Acceptable Use Policy
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all activity under your account and for your User Content. In using the Service, You agree NOT to:
Violate laws or rights: Upload, transmit, or process any content that is unlawful, fraudulent, threatening, harassing, defamatory, obscene, or otherwise objectionable, or that violates privacy, publicity, or intellectual property rights of any person or entity.
Transmit malicious code: Upload or transmit viruses, worms, malware, Trojan horses, or any code designed to disrupt or damage systems.
Abuse the Service: Use the Service to send spam, or overload the Service with excessive automated requests, or use bots/scrapers except where explicitly permitted by the Company.
Gain unauthorized access: Attempt to access accounts, systems, or networks through hacking, password mining, or other unauthorized means.
Misuse AI outputs: Rely exclusively on AI outputs without independent review in contexts where errors could cause harm. You remain responsible for all outputs and downstream use.
Generate prohibited content: Use the Service to generate unlawful, harmful, abusive, or discriminatory content, including hate speech or content that incites violence.
Infringe intellectual property: Upload or process content you do not have the right to use.
A violation of this Acceptable Use Policy is a serious breach of these Terms and may result in suspension or termination of your account.
4.2 User Content – Ownership and License
Ownership: You retain all ownership and intellectual property rights in the User Content You provide to the Service. The Company does not claim ownership over your User Content.
License to Company: By submitting or uploading User Content, You grant the Company and its Affiliates a worldwide, non-exclusive, royalty-free, fully-paid, sub-licensable license to host, store, reproduce, modify (for technical purposes, e.g. backups, formatting), create derivative works of (e.g. generating landing pages, copy, or other outputs), distribute, perform, and display your User Content solely for the purpose of operating, maintaining, supporting, and improving the Service, and providing the Service to You.
Your Responsibilities & Warranties: You are solely responsible for the legality, quality, integrity, and appropriateness of your User Content. You represent and warrant that you have all necessary rights, consents, and permissions to provide the content and grant the license above. If you upload personal data (including data about leads, employees, customers, or prospects), you are responsible for ensuring that the collection and use of that personal data through the Service complies with applicable privacy laws and that required notices and consents have been obtained.
Data Retention: User Content is stored until deleted by the user, subject to backup retention and legal compliance requirements described in our Privacy Policy.
Content Moderation: The Company reserves the right (but is not obligated) to remove User Content or restrict access to the Service if, in our judgment, User Content violates these Terms or applicable law.
4.3 Feedback and Suggestions
If You provide feedback, comments, ideas, or suggestions (“Feedback”), You agree such Feedback is provided voluntarily, without expectation of compensation, confidentiality, or attribution. You grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate Feedback into the Service or business operations without obligation.
4.4 Security Obligations
You are responsible for maintaining the security of your account and devices. You must notify us promptly of any suspected unauthorized access. While we implement industry-standard security measures, no system can be guaranteed fully secure, and you use the Service at your own risk.
4.5 Compliance with Laws
You agree to use the Service in compliance with all laws and regulations applicable to you, including privacy/data protection laws, marketing/advertising laws, and outbound/anti-spam regulations.
5. Intellectual Property
5.1 Company Intellectual Property
The Service (including all software, code, algorithms, models, user interfaces, documentation, and other materials that are part of the Service, excluding User Content) is the property of the Company or its licensors and is protected by intellectual property and other laws.
License: You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes and strictly in accordance with these Terms.
Restrictions: Except as expressly permitted by applicable law or authorized by the Company in writing, You agree not to:
copy, modify, adapt, translate, or create derivative works of the Service;
reverse engineer, decompile, disassemble, or attempt to discover source code or underlying ideas/algorithms;
sell, lease, resell, or otherwise exploit the Service outside permitted use;
remove or obscure proprietary notices.
5.2 Your Content and Generated Outputs
You retain ownership of your User Content. Outputs generated by the Service from your User Content are derived from your User Content. As between You and the Company, You may use such outputs freely, subject to these Terms, your obligations under applicable law, and any third-party rights.
The Company retains all rights in the Service and the technologies used to generate outputs.
6. Promotions and Beta Features
From time to time, the Company may offer programs, promotions, beta features, trials, contests, or sweepstakes (“Promotions”). Additional terms may apply and will be provided at the time of participation.
Beta features are provided “as-is” and “as-available” for evaluation only, without warranties. Beta features may be unstable or change significantly.
7. Fees, Payments, and Subscription Terms
7.1 Subscription Plans and Billing
Pricing and Plans: Access to the Service’s full functionality requires a paid subscription unless otherwise stated. Subscription fees and plan details are provided on the Website and/or within the Service.
Billing Cycle: Subscription fees are billed in advance on a recurring basis (monthly or annually), depending on the plan you choose. If a charge fails, we may retry charges or request updated payment information. Continued non-payment may lead to suspension or termination.
Free Trials: If a free trial is offered, it may automatically convert to a paid subscription unless you cancel prior to the end of the trial.
7.2 Cancellations, Refunds, and Credits
Cancellation by You: You may cancel your subscription at any time through your account settings (if available) or by contacting customer support. Cancellation will take effect at the end of the current billing period unless stated otherwise. We do not provide pro-rated refunds for partial periods except where required by law.
Credits / Goodwill: In cases where issues are attributable to the Service or as a matter of goodwill, the Company may, at its discretion, offer credits or other remedies.
Refund Policy: Except where required by law, all charges are non-refundable.
Effect of Cancellation: After your subscription ends, you may lose access to paid features. You are responsible for exporting any data or outputs you wish to retain prior to cancellation or termination.
7.3 Taxes
Fees do not include applicable taxes unless stated. You are responsible for applicable taxes based on your billing location and the Service.
8. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its Affiliates, and their respective directors, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:
(a) your use of the Service in violation of these Terms or applicable law;
(b) your User Content;
(c) your breach of these Terms; or
(d) your gross negligence or willful misconduct.
9. Termination and Suspension
9.1 Termination by the Company
The Company may terminate or suspend your access to the Service immediately, without prior notice, if:
you breach these Terms;
you fail to pay fees owed;
required by law or authority;
your account poses a security risk; or
the Company discontinues the Service.
Upon termination, your right to use the Service ceases and access may be disabled.
9.2 Termination by You
You may terminate your account or subscription at any time by cancellation and/or requesting account deletion.
9.3 Suspension
We may suspend access instead of termination (for example, while investigating suspected violations or awaiting payment). During suspension you may not be able to access data.
10. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall the Company or its Affiliates, or their respective directors, officers, employees, agents, suppliers, or licensors, be liable to You or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Service, including lost profits, lost revenue, loss of data, loss of goodwill, business interruption, or procurement of substitute services.
Some jurisdictions do not allow certain limitations. In such jurisdictions, the Company’s liability will be limited to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability for fraud or any liability that cannot be excluded or limited under applicable law.
11. “AS IS” Disclaimer of Warranties
The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted under applicable law, the Company disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
AI-related disclaimer: AI outputs may be inaccurate, incomplete, or misleading. You are responsible for reviewing outputs before using them.
12. No Professional Advice; AI Decision-Making
The Service is not a substitute for professional advice. The Company does not provide legal, financial, accounting, or other professional services. You are responsible for any decisions made based on Service outputs and for verifying outputs prior to use.
13. Governing Law
These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by the laws of the State of Delaware, without regard to conflict of law rules.
14. Dispute Resolution
We encourage you to contact us first to attempt to resolve disputes informally.
Unless prohibited by applicable law, any dispute arising out of or related to these Terms or the Service shall be brought in the state or federal courts located in Delaware, and You consent to the personal jurisdiction of such courts.
No class actions: To the fullest extent permitted by law, you and the Company agree that claims and disputes will be resolved on an individual basis and not on a class, collective, consolidated, or representative basis.
15. Severability and Waiver
15.1 Severability
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
15.2 No Waiver
No failure or delay by either party in exercising any right will operate as a waiver of that right. Any waiver must be in writing.
16. Changes to These Terms
The Company may modify these Terms at any time. If we make material changes, we will provide notice (for example by email or within the Service). Continued use of the Service after updated Terms take effect constitutes acceptance.
17. Miscellaneous
Entire Agreement: These Terms, together with the Privacy Policy and any documents incorporated by reference, constitute the entire agreement between You and the Company relating to the Service.
Relationship of Parties: The parties are independent contractors.
Assignment: You may not assign these Terms without our prior written consent. The Company may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.
No Third-Party Beneficiaries: These Terms do not create third-party beneficiary rights.
Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control (excluding payment obligations).
Notices: We may provide notices via email to the address associated with your account or via the Service.
Survival: Provisions that by their nature should survive termination survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
18. Contact Us
If You have questions or concerns about these Terms or the Service, contact us at:
Email: team@genpage.ai
Mail: GenPage, Inc., 131 Continental Dr Suite 305, Newark, DE, 19713, United States